These Regulations define the terms and conditions for booking consultations and wedding dress fittings (hereinafter referred to as “Visits”) at Atelier Maverie, as well as the rules for paying Reservation Fees via the website maverie.pl.
The owner of the website and the service provider is: Muscari spółka z ograniczoną odpowiedzialnością with its registered office in Warsaw at ulica Dobra 4, 00-388 Warsaw, Poland, NIP: 7011021481, National Court Register (KRS) entry number: 0000883750 (hereinafter referred to as the “Service Provider”).
These Regulations are addressed to natural persons booking a Visit for purposes not directly related to their trade or business activity (hereinafter referred to as “Clients”).
2. Booking Rules and Reservation Fee
Booking a Visit at Atelier Maverie is made by phone, e-mail, via the official Instagram profile, or through the contact form on maverie.pl.
The first Visit on weekdays (Monday to Friday) for Clients with a wedding date up to 18 months from the booking date is free of charge.
The obligation to pay a Reservation Fee of 200 PLN applies to booking a Visit in the following cases: a) the Visit takes place on a Saturday; b) the Visit is the second or any subsequent Visit of a given Client (regardless of the day of the week); c) the Client’s planned wedding date exceeds 18 months from the booking date.
In the cases listed in section 3, the reservation is provisional until the Reservation Fee is paid.
3. Payment Terms
After agreeing on a provisional date for a Visit requiring payment, the Client receives a unique payment link to the provided e-mail address or phone number.
Payment must be made within 48 hours from the moment the link is generated and sent.
Failure to record the payment within 48 hours results in automatic cancellation of the provisional reservation and releases the slot for other Clients.
Crediting the payment constitutes confirmation of the Visit reservation.
Deduction toward purchase: If the Client purchases a wedding dress at Atelier Maverie, the full amount of the paid Reservation Fee is deducted from the final purchase price of the dress.
4. Rescheduling, Cancellation, and Payment
The Client has the right to a one-time free change of the booked Visit date, provided that the Service Provider is notified of this fact (by e-mail or phone) no later than 72 hours before the scheduled Visit date.
In the event of rescheduling in accordance with section 1, the paid Reservation Fee transfers to the newly agreed date.
In the event of: a) cancellation of the Visit by the Client, b) request to reschedule less than 72 hours before the Visit, c) no-show of the Client for the booked Visit, the paid Reservation Fee is non-refundable and forfeited to the Service Provider as compensation for reserving the exclusive time of the atelier and staff.
If the Visit is canceled for reasons solely attributable to the Service Provider, the paid Reservation Fee is promptly refunded in full.
5. Payment Operators
The entities providing online payment services are Paynow (mBank S.A.) and Autopay S.A.
Available payment methods via the link: a) BLIK; b) Fast online transfers (Pay-by-link); c) Payment cards: Visa, Visa Electron, Mastercard, MasterCard Electronic, Maestro; d) GPay (Google Pay) / Apple Pay; e) Traditional bank transfer.
In the event of a necessary refund for a transaction made by the Client with a payment card, the Service Provider will make the refund to the bank account assigned to the cardholder’s payment card.
6. Right of Withdrawal and Complaints
Pursuant to Art. 38 sec. 1 item 12 of the Polish Act of May 30, 2014 on Consumer Rights, the Client is not entitled to withdraw from a distance contract regarding services related to booking an appointment for a specific date and time, provided that the Service Provider fulfills the service on the scheduled date.
Complaints regarding the booking process or services provided should be sent to the e-mail address: office@maverie.pl. The Service Provider considers complaints within 14 days from the date of their receipt.
7. Personal Data Protection and Final Provisions
The administrator of Clients’ personal data is the Service Provider. Data is processed solely for the purpose of fulfilling the Visit booking service and handling payments, in accordance with the Privacy Policy available on maverie.pl.
In matters not regulated by these Regulations, the provisions of Polish law shall apply, including the Civil Code and the Act on Consumer Rights.
The Regulations enter into force on the day of publication on the website maverie.pl.
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